Help

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New to Freeze?
NetAssistant Help
ScreenSavers
Wallpaper
Cookies
Misc
Customer Support

Welcome to the NEW Freeze.com

Use the various pages within our Help Section for answers to popular questions regarding our service.

Q: What are the features of Freeze?
A: Freeze offers the following content: Clip Art, Screen Savers, Wallpaper. Freeze Clip Art is a gallery of thousands of original clip art images. Freeze Screen Savers are shareware quality Screen Savers, many of which are exclusive to Freeze. Freeze Wallpaper is a gallery of original breath-taking photo and 3D wallpaper.

Why does NetAssistant appear when I’m navigating the internet?
It is possible you have installed our helper application, NetAssistant. NetAssistant will offer options when the web page entered into your address bar is mistyped or misspelled, or simply cannot be found.

What is NetAssistant?
NetAssistant is a 'helper' application to help you search and find what you're looking for. NetAssistant achieves this by offering alternative suggestions for web pages that have been misspelled, mistyped, or does not exist anymore.

How do I use NetAssistant?
NetAssistant is seamless and easy to use. Just type in a web address like you normally do, and NetAssistant will provide assistance whenever required. After installation, any time you try to access a webpage that does not exist or is misspelled/mistyped, NetAssistant will automatically offer alternative suggestions.

What is Tab Search?
Tab Search is a feature of NetAssistant. Tab search is enabled whenever you open a new browser tab. You may start a search by typing a search query in the available search field, which will allow Yahoo! to provide you with relevant sponsored listings and helpful, web search results.

What if I don't want to use NetAssistant?
To stop NetAssistant from offering suggestions when a page cannot be found, please follow the steps below:

For Internet Explorer

  • Open the Tools Tab (located on the upper right corner of the browser window).
  • Select the Internet Options menu item.
  • Select the Programs tab and click on the Manage add-ons button underneath the Manage add-ons section.
  • Click once on NetAssistant from the list.
  • In the lower left is a box labeled Settings, Click Disable.
  • Click the OK button.
  • Close then reopen your internet browser for the change to take effect.

If you are a Firefox User:

  • Open the Tools Menu.
  • Select the Add-ons menu item.
  • In the Add-ons dialog, click on the NetAssistant Add-on to highlight it.
  • Click on the Uninstall button.
  • Click on the Restart Firefox to reopen your Internet browser for the change to take effect.

How do I disable Tab Search?
To stop Tab Search from launching a search page in every new tab, please follow the steps below:

For Internet Explorer

  • Please follow the Internet Explorer Instructions for How do I uninstall NetAssistant.

For Firefox You can easily disable this page by following these steps:

  • Open the Tools Menu:
  • Select the "Add-ons" menu item.
  • In the Add-ons dialog, click on the "NetAssistant" Add-on to highlight it.
  • Click on "Disable" button.
  • Click on the "Restart Firefox" to reopen your Internet browser for the change to take effect.

How do I uninstall NetAssistant?
To uninstall Net Assistant, please follow the instructions below:

If you are an Internet Explorer User:
Windows XP Users:

  • From the Start Menu, open the Control Panel.
  • Open the Add or Remove Programs.
  • A list will populate with all software installed.
  • Locate Net Assistant from the list.
  • Click Change/Remove.
  • The application should uninstall.

Windows 7 and Vista Users:

  • From the Start Menu, open the Control Panel.
  • Under the Programs heading, click Uninstall a program.
  • A list will populate with all software installed.
  • Locate Net Assistant from the list.
  • Click Uninstall.
  • The application should uninstall.
  • Restart your PC.

If you are a Firefox user

  • From the Start Menu, open the Control Panel.
  • Under the Programs heading, click Uninstall a program.
  • A list will populate with all software installed.
  • Locate Net Assistant from the list.
  • Click Uninstall.
  • The application should uninstall.
  • Restart your PC.

What if I am unable to uninstall NetAssistant through the Control Panel?
If you are unable to uninstall NetAssistant from the Control Panel, it may be because another application has altered the removal files. To remove us, please follow these steps:

  • Download the NetAssistant_RemovalTool by clicking here
  • Restart your computer.
  • Run the NetAssistant_RemovalTool

Downloading

Q: Will I have to pay for Freeze screen savers?
A: No, all of our screensavers are free.

Q: How do I download the free screen saver?
A: Find the screensaver you like and click the download button!

Q: How long will it take to download a screen saver?
A: Download times vary by your Internet Service Provider (ISP). 56k/Dialup members will receive longer download times than members with DSL or Cable Internet services. We have provided a chart with estimated download times for most Internet speeds. For more information on download times, please contact your ISP. (See Table Below)

Dialup
Connection TypeSpeedTime (Minutes:Seconds)
-14.4 Kbps9:42
-28.8 Kbps4:52
-33.6 Kbps4:15
-56 Kbps2:30
High Speed
Connection TypeSpeedTime (Minutes:Seconds)
ISDN 1-Channel64 Kbps2:11
ISDN 2-Channel128 Kbps1:06
T11.5 Mbps0:05
HDSL768 Kbps0:11
ADSL1.5Mbps0:05
Satellite128 Kbps1:06
Cable384 Kbps0:22
Cable3 Mbps0:03

Installing

Q: With what operating systems are screen savers compatible?
A: Our Screen Savers are optimized for WinXP. Most of our screen savers are Vista Compatible. Newer screen savers may not be 100% compatible with older operating systems like Win98, WinME, and Win2000. Although some of our older content is compatible with older operating system, we recommend our users upgrade to WinXP or Vista for the best possible experience.

Q: Are your products compatible with Windows Vista/Windows 7?
A: Although the majority of our products are Vista/7 compatible, some changes from Windows XP to Windows Vista/Windows 7 have caused our Animated Wallpapers to not function in Windows Vista/Windows 7. If you choose to upgrade to Windows Vista/Windows 7, you will not be able to user our Animated Wallpapers. We apologize for the inconvenience.

Q: How can I install a screen saver?
A: To install a screen saver, please follow the instructions below:

  1. Locate the folder you saved the application to
  2. Double Click on the screen saver's icon
  3. The installation window should pop up
  4. When you click Finish, the installation window will minimize to allow you to work while it installs
  5. When the installation is complete, the installation window will pop up and notify you the screen saver has been installed

Q: Is your software Virus Free?
A: Freeze.Com maintains the highest efforts to protect our customers from viral attacks. All content maintained by Freeze.Com is Virus Free. Despite this fact, you may receive a warning while installing our screen savers that there is a viral or adware attack. The reason for this is because our free software is ad-supported. You can choose to install the adware and help support development of new, free content, or you can elect to not install the adware. Either way, you will be able to enjoy the free versions of all of our screen savers.

Please Note: Occasionally, during the course of installation of some programs it may be required to disable an anti-virus or anti-adware device. We recommend consulting your PC Support Specialist if you have any questions regarding this.

Q: What if I get an error message stating that the installation file size is different than what was expected?
A: This error is normally caused by an incomplete download. An incomplete download occurs when your download is interrupted. We recommend consulting our section on interrupted downloads for additional information on how to proceed.

Q: How can I uninstall a screen saver?
A: To uninstall a screen saver, please follow the instructions below:

Windows XP Users:

  1. From the Start Menu, open the Control Panel
  2. Open the Add or Remove Programs
  3. A list will populate with all software installed
  4. Locate the screen saver from the list
  5. Click Change/Remove
  6. The screen saver should uninstall

Windows Vista/Windows 7 Users:

  1. From the Start Menu, open the Control Panel
  2. Under the Programs heading, click Uninstall a program
  3. A list will populate with all the installed software
  4. Locate the screen saver from the list
  5. Click Uninstall
  6. The screen saver should uninstall

Q: Where are .scr files found?
A: All .scr files are found in the main Windows directory. If you need assistance with a .scr file, we recommend contacting your Computer's Tech Support.

USING

Q: How do I change to a different screen saver or adjust my screen saver's settings?
A:

Windows XP

  1. Right Click on the Desktop
  2. Choose Properties
  3. The Display Properties window will open
  4. Select Screen Saver (third tab from the left)
  5. There is a down arrow you can use to select a different screen saver
  6. To the right of the down arrow is a Settings Button
  7. This can be used to adjust the settings (IE: sound, video, etc)
  8. To the right of the settings is a Preview button.
  9. This can be used to preview the screen saver
  10. When you are done, click OK

Windows Vista/Windows 7

  1. Right click on your desktop.
  2. Choose Personalize.
  3. Click on screen saver (third from the top).
  4. A dialog box Screen Saver Settings pops up
  5. Click on that arrow to see a list of screen savers
  6. Next to the pull down arrow is a box called Settings.
  7. From here you can adjust the settings (sound, video, etc) of most screen savers
  8. When you click on any of these options, Windows gives you the chance to preview it.
  9. When you are done, click OK

Q: What can I do if I forget the password for my screen saver?
A: There are passwords in your screen saver settings for privacy. If you forget your password, you will not be able to exit the screen saver. You will have to restart your computer without properly shutting down. When your system has rebooted, it is recommended that you immediately change your screen saver password to something you will remember or disable password protect. You can change or disable your password by accessing the screen saver tab of the control panel. Simply select the screen saver you want to modify and you can change or disable the password.

PROBLEMS/MISC

Q: Once my screen saver is installed, how can I find it on my computer?
A: Right click on the desktop, go to "Properties" and click the "Screen Saver" tab. If it is not in the list, you may need to redownload the screen saver.

Q: What do I do if my screen saver doesn't start?
A: Occassionally a screen saver may not initiate because of a confliction between your power settings and the screen saver's wait time. To correct this, it is recommended that your Turn off hard disk time is set longer than the time for your screen saver to Wait. To do this, please follow the instructions below that correspond with your version of Windows.

Windows XP:

  1. Open the Start Menu
  2. Go to Control Panel
  3. Select Display (may also be listed as Display Properties)
  4. Choose the Screen Saver tab
  5. In the Screen Saver section, look for the Wait time frame and remember the number of minutes before the screen saver starts
  6. Now click Power (blow the Screen Saver section)
  7. Adjust the Turn off hard disks to a time setting greater than the Wait time on your screen saver
  8. When you are done, click OK on both the Power Options Properties and Display Properties windows

Windows Vista/Windows 7:

  1. Open the Start Menu
  2. Select Control Panel
  3. Select Appearence and Personalization
  4. Select Screen Saver
  5. Look for the Wait time frame and remember the number of minutes before the screen saver starts
  6. Click OK to leave these settings
  7. Open the Start Menu
  8. Select Control Panel
  9. Select Hardware & Sound
  10. Select Power Options
  11. Choose either the Balanced or Power Saver settings
  12. Once the Balanced or Power Saver setting is selected, click Change plan settings
  13. Adjust the Turn off the display time to be longer than the Wait from the screen saver
  14. Adjust the Put the computer to sleep time to be longer than that Wait from the screen saver
  15. Close all Windows (Vista will automatically save your settings)

Q: Why don't I have any sound with my screen saver?
A: You may have turned off the sound for your screen saver. Right click on the desktop, go to "Properties" and click the "Screen Saver" tab. Once there, click the "Settings..." button. Change the sound to "always" or "once". If this does not work, you may have a problem with your system and should contact Microsoft or the manufacturer.

Q: What version of DirectX is required to run the screen savers?
A: The majority of our screen savers have been tested and proven to run on DirectX 6.0. However, some screen savers may require a higher version. It is recommended that you upgrade to the latest version of DirectX to ensure maximum compatability. To upgrade, please visit MicroSoft's Direct X download page.

Q: What do I do if I'm having trouble with my screen saver, but my question is not listed?
A: If you find that you're experiencing technical difficulties and your question is not listed here, please email us with the following information:

  • Operating System (EG: WinXP, Win2000, WinME)
  • Processor Type (EG: Athalon, Pentium, Celeron..)
  • Memory (Usually measured in MB or GB)
  • DirectX Version
  • Graphics Card Chip Set (EG: ATI Radeon, NVidia GeForce)
  • Video Card Memory: (Normally measured in MB)
  • Internet Connection Type (EG: 56k, ISDN, DSL, Cable, T1)
  • Internet Browser (EG: Internet Explorer, Netscape, Firefox...)
  • Error Message Recieved

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Q: Where does Freeze.com acquire its 3D and photo wallpaper?
A: Most of Freeze.com's wallpaper is original. Our wallpaper was created by talented artists and photographers throughout the world, solely for use by our members. Most of our wallpaper was exclusively developed for Freeze Members.

Q: Will you be adding new images?
A: Freeze makes no guarantees on the number of wallpaper images added monthly. At this time our plan is to add an additional 10 new wallpaper images monthly to Free Freeze Members and 20 new wallpaper images monthly to Premium Freeze Members.

Q: Are your products compatible with Windows Vista/Windows 7?
A: Although the majority of our products are Vista/7 compatible, some changes from Windows XP to Windows Vista/Windows 7 have caused our Animated Wallpapers to not function in Windows Vista/Windows 7. If you choose to upgrade to Windows Vista/Windows 7, you will not be able to user our Animated Wallpapers. We apologize for the inconvenience.

Q: Are your animated wallpapers compatible with Vista?
A: In the transition from Windows XP to Windows Vista/Windows 7, Microsoft removed the Active Desktop feature. Active Desktop allowed HTML content (such as animated wallpapers) to be displayed on the desktop. Because Active Desktop is not available in Vista/7, our animated wallpaper is not compatible with Windows Vista/Windows 7.

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Still need help? Email our Customer Support

Q: What are cookies?
A: Cookies are small files used by webpages to track a user's activity. This is most commonly used to keep a user logged into their email or other membership based webpage, as opposed to requiring them to re-login every time they navigate to another page.

Q: How do I enable cookies on my computer?
A:

Internet Explorer

  1. From Tool drop-down menu, choose Internet Options.
  2. Click on Privacy and select Advanced.
  3. Check Override automatic cookie handling.
  4. Check Always allow session cookies.
  5. Click OK.

Mozilla / FireFox

  1. From the Edit menu, choose Preferences.
  2. Select the arrow next to Privacy and Security.
  3. Click the Cookies category.
  4. Click the radio button Enable all cookies.
  5. Click OK. You will need to restart your browser for this to take effect.

Opera 7

  1. From the File menu, choose Preferences.
  2. Click the Privacy category.
  3. Check Enable Cookies.
  4. From the Normal Cookies drop-down menu, select Automatically accept all cookies.
  5. From the Third Part drop-down menu, select Automatically accept all cookies.
  6. Click OK.

Others (not listed)
We apologize if your browser is not listed. Please consult the help section of your internet browser for further information on how to enable cookies or contact the developer of the software.

Q: How do I delete my cookies and temporary internet files?
A: To delete your temporary internet files and cookies with Internet Explorer, perform the following:

  1. Click on Tools in the Menu bar, then click on Internet Options...
  2. In the window that opens click on the Delete Files... button.
  3. Click on OK in the confirmation window; this will delete your Temporary Internet Files.
  4. Right next to the button you just pressed there should be another button named Delete Cookies...; click on it.
  5. Click on OK in the confirmation window; this will delete all your cookies on your computer.
  6. Click OK in the main Internet Options window, and close all browser windows that may be open. Then open the browser again; you will need to login back to your account to continue.
  7. In older versions of Internet Explorer (ver. 5.5 or lower) the "Delete Cookies..." button may not appear. To delete cookies for an older versions, follow the below URL, locate your version and follow the directions.

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q278835

Other internet browsers (Opera, etc.) have similar setups. Consult your browser's help files for instructions.

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Q: Is Freeze.Com virus free?
A: Freeze.Com maintains the highest efforts to protect our customers from viral attacks. All content maintained by Freeze.Com is Virus Free. To ensure this, we perform routine scans with the most up to date viral definitions. Despite this fact, you may receive a warning while installing our screensavers that there is an attack. There can be two reasons for this:

The first reason is because our free software is ad-supported. We provide our customers 100% control over which software is installed. As a result, customers can choose to support the development of free content by allowing the ad-support content to be installed or they can decline the installation. Any portions of the installation that are declined by the user will NOT be installed. All of our free products will function with or without the ad-support content.
The second reason is because when you download our products, you're only partially downloading the file. When you attempt to install the screensaver, it must create a connection to our servers to obtain the rest of the information provided to complete the installation. Anti-viral systems such as Norton or McAfee may report this to the user as a Trojan because it was an unexpected outbound communication. Please note that we are not transmitting any personal data, but rather attempting to complete the installation you have requested by downloading our free software. Again, our systems honor the requests of the customer and will NOT share any information or install any additional applications the customer declines.

Q: Do you use SpyWare?
A: Spyware are programs that are installed on your computer without your knowledge and permission. Despite the fact that our free software contains offers, it is Freeze's practice to empower our customers. This means that they have 100% control over which offers are accepted. As a result, any promotions to which the customer declines installation will not be installed.

Q: Why does Freeze.Com have so many special offers?
A: Here at Freeze.Com, we ask that you sign up for our special offers. This is part of how we generate the revenue required to offer the free content available on our site. If you choose not to sign up for any of the offers, you will still be able to download the item for free.

Q: Do you support Mac users?
A: At this time, Freeze.Com's content is focused on PC users. As a result, some of our content may not be compatable with Mac Operating Systems. We apologize for the inconvineince. Freeze.Com is constantly updating, so it is recommended that you check back frequently.

Q: Why aren't all of my downloads working?
A: One of the things that could have interfered with your download is any pop-up blocking software running. This kind of program interferes with our scripts and of program running, disable it and try the download again. The download should start correctly.

Q: What is Freeze's policy on questionable content?
A: Freeze.com is a family-friendly site, therefore, we adhere to the following criteria:

  • No pornography.
  • No pornographic or adult advertising.
  • No erotica or adult-only content.
  • No gratuitous or graphic violence.
  • No material that infringes on or violates someone's rights.
  • No material that promotes/disseminates illegal activities.
  • Examples of illegal activities, but not limited to: child pornography, material that infringes on intellectual property rights; material that advocates solicits or abets illegal activity (such as fraud or violence) in specific instances; and material that is libelous.

If you believe you are receiving material from one of our affiliates that violates the rules Freeze adheres to, please reply with additional information indicating exactly how you discovered this, so we can take any necessary action.

Please Note: The free versions of our software do include an optional ad-ware installation. If you are recieving a virus or trojan error during or after installation, it may be because you have elected to install one of our affiliate's ad-ware products. Though these products help fund further development of free content, the download and installation thereof is not required.

Freeze.com, LLC
1900 Medical Arts Avenue S.
Suite 200
Sartell, MN 56377

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