Downloading

Q: Will I have to pay for Freeze screen savers?
A: While most of our screen savers are available for free, a select few are exclusively available to Premium Members.

Q: Can I purchase just one screen saver?
A: Freeze ScreenSavers are available for $16.99 each in a downloadable format only.

Q: How do I download the free screen saver?
A: After completeing the survey a window will pop up asking if you want to "Save" or "Run." If you choose "Save," a window will open asking you where you want to save the file. Select the folder that you would like to store the screen saver in. When the download is complete, go to that folder and double-click the .exe file. If you choose "Run," the screen saver will download and install automatically when the download is complete.

Click here for a video tutorial (2.9MB)

Q: How do I download premium version screen savers?
A: There are two ways to download our premium version screen savers, become a premium member for $29.88 per year or purchase the premium version of an individual screensaver for $16.99 each.

Q: How long will it take to download a screen saver?
A: Download times vary by your Internet Service Provider (ISP). 56k/Dialup members will receive longer download times than members with DSL or Cable Internet services. We have provided a chart with estimated download times for most Internet speeds. For more information on download times, please contact your ISP.
(See Table Below)

Installing

Q: With what operating systems are screen savers compatible?
A: Our Screen Savers are optimized for WinXP and Vista. Newer screen savers may not be 100% compatible with older operating systems like Win98, WinME, and Win2000. Although some of our older content is compatible with older operating system, we recommend our users upgrade to WinXP or Vista for the best possible experience.

Q: Are your products compatible with Windows Vista?
A: Although the majority of our products are Vista compatible, some changes from Windows XP to Windows Vista have caused our Animated Wallpapers to not function in Windows Vista. If you choose to upgrade to Windows Vista, you will not be able to user our Animated Wallpapers. We apologize for the inconvenience.

Q: How can I install a screen saver?
A: To begin installing the screen saver, double click the .exe file. This will start the WISE installation wizard. Any time during the installation you can click the "Cancel" button and your installation process will end. The first screen that comes up is the Welcome screen. To install, click "Next >". The second screen is the Software License Agreement. Read the agreement and select "Click here if you agree to these terms" and then click "Next >". The third page indicates the directory where the screen saver files will be saved. If you do not wish to install the files into the default directory, click "Browse" and select the directory in which you want to save the files. When you have the correct directory selected, click "Next >". The last screen is a final verification, click "Next >" to continue. The installation will finish and open the display properties window. To run your screen saver select "Preview".

Click here for a video tutorial (829kb)

Q: Is your software Virus Free?
A: Freeze.Com maintains the highest efforts to protect our customers from viral attacks. All content maintained by Freeze.Com is Virus Free. Despite this fact, you may receive a warning while installing our screen savers that there is a viral or adware attack. The reason for this is because our free software is ad-supported. You can choose to install the adware and help support development of new, free content, or you can elect to not install the adware. Either way, you will be able to enjoy the free versions of all of our screen savers.

Please Note: Occasionally, during the course of installation of some programs it may be required to disable an anti-virus or anti-adware device. We recommend consulting your PC Support Specialist if you have any questions regarding this.

Q: What if I get an error message stating that the installation file size is different than what was expected?
A: This error is normally caused by an incomplete download. An incomplete download occurs when your download is interrupted. We recommend consulting our section on interrupted downloads for additional information on how to proceed.

Q: How can I uninstall a screen saver?
A: If the screen saver in question has been downloaded from Freeze.com, the best way to uninstall the screen saver is to use the uninstaller included with the program. You can find this by accessing the Start Menu. Click on the "Start" button on the bottom left corner of your window. Scroll up to "Programs" and then over to the "Screen-Savers.com" folder. Select the screen saver you would like to uninstall and click the uninstall link. The Wise Installation Uninstall window will pop up. Follow the easy directions and the screen saver will be removed from your computer.

Click here for a video tutorial (1.2MB)

Q: Where are .scr files found?
A: All .scr files are found in the main Windows directory. If you need assistance with a .scr file, we recommend contacting your Computer's Tech Support.

USING

Q: How do I change to a different screen saver or adjust my screen saver's settings?
A: Click on your start menu, select settings, and click on the control panel. Once in the control panel, double-click on display. For a quick way to find your display, you can right click on the desktop and select "Properties." Once in the display window, click the "Screen Saver" tab, select the screen saver you want from the list and click on "OK" to activate it.

Click here for a video tutorial (1.5MB)

Q: What can I do if I forget the password for my screen saver?
A: There are passwords in your screen saver settings for privacy. If you forget your password, you will not be able to exit the screen saver. You will have to restart your computer without properly shutting down. When your system has rebooted, it is recommended that you immediately change your screen saver password to something you will remember or disable password protect. You can change or disable your password by accessing the screen saver tab of the control panel. Simply select the screen saver you want to modify and you can change or disable the password.

PROBLEMS/MISC

Q: Once my screen saver is installed, how can I find it on my computer?
A: Right click on the desktop, go to "Properties" and click the "Screen Saver" tab. If it is not in the list, see Q: How can I find downloaded screen savers on my computer?

Q: Why don't I have any sound with my screen saver?
A: You may have turned off the sound for your screen saver. Right click on the desktop, go to "Properties" and click the "Screen Saver" tab. Once there, click the "Settings..." button. Change the sound to "always" or "once". If this does not work, you may have a problem with your system and should contact Microsoft or the manufacturer.

Q: I paid for Premium Membership, but my Screen Saver still claims it's the free version
A: Our screen savers are not programmed to detect your membership status. As a result, when you upgrade your membership, you will have to download the premium version of the screen saver. (Click here for download instructions)

Q: What version of DirectX is required to run the screen savers?
A: The majority of our screen savers have been tested and proven to run on DirectX 6.0. However, some screen savers may require a higher version. It is recommended that you upgrade to the latest version of DirectX to ensure maximum compatability. To upgrade, please visit MicroSoft's Direct X download page.

Q: Does WinXP Service Pack 2 have an effect on screen savers?
A: Our programmers are aware that not all of our screen savers will run under Windows XP's Service Pack 2 Upgrade. Because Service Pack 2 installs itself according to the hardware and software each user has installed, it has been difficult for Freeze to amend all of our screen savers to run perfectly with all possible WinXP SP2 configurations. We apologize for any inconvinience.

Q: What do I do if I'm having trouble with my screen saver, but my question is not listed?
A: If you find that you're experiencing technical difficulties and your question is not listed here, please email us with the following information:

• Operating System (EG: WinXP, Win2000, WinME)
• Processor Type (EG: Athalon, Pentium, Celeron..)
• Memory (Usually measured in MB or GB)
• DirectX Version
• Graphics Card Chip Set (EG: ATI Radeon, NVidia GeForce)
• Video Card Memory: (Normally measured in MB)
• Internet Connection Type (EG: 56k, ISDN, DSL, Cable, T1)
• Internet Browser (EG: Internet Explorer, Netscape, Firefox...)
• Error Message Recieved
• You can find most of this information by following the directions in the video below:

Click here for a video tutorial (1.2MB)

Still need help? Email our Customer Support