Downloading

Q: Will I have to pay for Freeze screen savers?
A: While most of our screen savers are available for free, a select few are exclusively available to Premium Members.

Q: Can I purchase just one screen saver?
A: Freeze ScreenSavers are available for $16.99 each in a downloadable format only.

Q: How do I download the free screen saver?
A: To download a screensaver, please follow the instructions below:

1. Go to Freeze.com, log in with your user name and password or email address and password.
2. Click on the "Go to Collection" button under "Screensavers"
3. Select the Screensaver you wish to download from our library.
4. To the right of the Screensaver’s preview will be your download links. If you are a Premium Member, you may choose to download either version.

Q: How do I download premium version screen savers?
A: There are two ways to download our premium version screen savers, become a premium member for $29.88 per year or purchase the premium version of an individual screensaver for $16.99 each.

Q: How long will it take to download a screen saver?
A: Download times vary by your Internet Service Provider (ISP). 56k/Dialup members will receive longer download times than members with DSL or Cable Internet services. We have provided a chart with estimated download times for most Internet speeds. For more information on download times, please contact your ISP.
(See Table Below)

Installing

Q: With what operating systems are screen savers compatible?
A: Our Screen Savers are optimized for WinXP. Most of our screen savers are Vista Compatible. Newer screen savers may not be 100% compatible with older operating systems like Win98, WinME, and Win2000. Although some of our older content is compatible with older operating system, we recommend our users upgrade to WinXP or Vista for the best possible experience.

Q: Are your products compatible with Windows Vista?
A: Although the majority of our products are Vista compatible, some changes from Windows XP to Windows Vista have caused our Animated Wallpapers to not function in Windows Vista. If you choose to upgrade to Windows Vista, you will not be able to user our Animated Wallpapers. We apologize for the inconvenience.

Q: How can I install a screen saver?
A: To install a screen saver, please follow the instructions below:

1. Locate the folder you saved the application to
2. Double Click on the screen saver's icon
3. The installation window should pop up
4. When you click Finish, the installation window will minimize to allow you to work while it installs
5. When the installation is complete, the installation window will pop up and notify you the screen saver has been installed

Q: Is your software Virus Free?
A: Freeze.Com maintains the highest efforts to protect our customers from viral attacks. All content maintained by Freeze.Com is Virus Free. Despite this fact, you may receive a warning while installing our screen savers that there is a viral or adware attack. The reason for this is because our free software is ad-supported. You can choose to install the adware and help support development of new, free content, or you can elect to not install the adware. Either way, you will be able to enjoy the free versions of all of our screen savers.

Please Note: Occasionally, during the course of installation of some programs it may be required to disable an anti-virus or anti-adware device. We recommend consulting your PC Support Specialist if you have any questions regarding this.

Q: What if I get an error message stating that the installation file size is different than what was expected?
A: This error is normally caused by an incomplete download. An incomplete download occurs when your download is interrupted. We recommend consulting our section on interrupted downloads for additional information on how to proceed.

Q: How can I uninstall a screen saver?
A: To uninstall a screen saver, please follow the instructions below:

Windows XP Users:

1. From the Start Menu, open the Control Panel
2. Open the Add or Remove Programs
3. A list will populate with all software installed
4. Locate the screen saver from the list
5. Click Change/Remove
6. The screen saver should uninstall

Windows Vista Users:

1. From the Start Menu, open the Control Panel
2. Under the Programs heading, click Uninstall a program
3. A list will populate with all the installed software
4. Locate the screen saver from the list
5. Click Uninstall
6. The screen saver should uninstall

Q: Where are .scr files found?
A: All .scr files are found in the main Windows directory. If you need assistance with a .scr file, we recommend contacting your Computer's Tech Support.

USING

Q: How do I change to a different screen saver or adjust my screen saver's settings?
A:

Windows XP

1. Right Click on the Desktop
2. Choose Properties
3. The Display Properties window will open
4. Select Screen Saver (third tab from the left)
5. There is a down arrow you can use to select a different screen saver
6. To the right of the down arrow is a Settings Button
   • This can be used to adjust the settings (IE: sound, video, etc)
7. To the right of the settings is a Preview button.
   • This can be used to preview the screen saver
8. When you are done, click OK

Vista

1. Right click on your desktop.
2. Choose Personalize.
3. Click on screen saver (third from the top).
4. A dialog box Screen Saver Settings pops up
5. Click on that arrow to see a list of screen savers
6. Next to the pull down arrow is a box called Settings.
   • From here you can adjust the settings (sound, video, etc) of most screen savers
7. When you click on any of these options, Windows gives you the chance to preview it.
8. When you are done, click OK

Q: What can I do if I forget the password for my screen saver?
A: There are passwords in your screen saver settings for privacy. If you forget your password, you will not be able to exit the screen saver. You will have to restart your computer without properly shutting down. When your system has rebooted, it is recommended that you immediately change your screen saver password to something you will remember or disable password protect. You can change or disable your password by accessing the screen saver tab of the control panel. Simply select the screen saver you want to modify and you can change or disable the password.

PROBLEMS/MISC

Q: Once my screen saver is installed, how can I find it on my computer?
A: Right click on the desktop, go to "Properties" and click the "Screen Saver" tab. If it is not in the list, you may need to redownload the screen saver.

Q: What do I do if my screen saver doesn't start?
A: Occassionally a screen saver may not initiate because of a confliction between your power settings and the screen saver's wait time. To correct this, it is recommended that your Turn off hard disk time is set longer than the time for your screen saver to Wait. To do this, please follow the instructions below that correspond with your version of Windows.

Windows XP:

• Open the Start Menu
• Go to Control Panel
• Select Display (may also be listed as Display Properties)
• Choose the Screen Saver tab
• In the Screen Saver section, look for the Wait time frame and remember the number of minutes before the screen saver starts
• Now click Power (blow the Screen Saver section)
• Adjust the Turn off hard disks to a time setting greater than the Wait time on your screen saver
• When you are done, click OK on both the Power Options Properties and Display Properties windows

Windows Vista:

• Open the Start Menu
• Select Control Panel
• Select Appearence and Personalization
• Select Screen Saver
• Look for the Wait time frame and remember the number of minutes before the screen saver starts
• Click OK to leave these settings
• Open the Start Menu
• Select Control Panel
• Select Hardware & Sound
• Select Power Options
• Choose either the Balanced or Power Saver settings
• Once the Balanced or Power Saver setting is selected, click Change plan settings
• Adjust the Turn off the display time to be longer than the Wait from the screen saver
• Adjust the Put the computer to sleep time to be longer than that Wait from the screen saver
• Close all Windows (Vista will automatically save your settings)

Q: Why don't I have any sound with my screen saver?
A: You may have turned off the sound for your screen saver. Right click on the desktop, go to "Properties" and click the "Screen Saver" tab. Once there, click the "Settings..." button. Change the sound to "always" or "once". If this does not work, you may have a problem with your system and should contact Microsoft or the manufacturer.

Q: I paid for Premium Membership, but my Screen Saver still claims it's the free version
A: Our screen savers are not programmed to detect your membership status. As a result, when you upgrade your membership, you will have to download the premium version of the screen saver. (Click here for download instructions)

Q: What version of DirectX is required to run the screen savers?
A: The majority of our screen savers have been tested and proven to run on DirectX 6.0. However, some screen savers may require a higher version. It is recommended that you upgrade to the latest version of DirectX to ensure maximum compatability. To upgrade, please visit MicroSoft's Direct X download page.

Q: What do I do if I'm having trouble with my screen saver, but my question is not listed?
A: If you find that you're experiencing technical difficulties and your question is not listed here, please email us with the following information:

• Operating System (EG: WinXP, Win2000, WinME)
• Processor Type (EG: Athalon, Pentium, Celeron..)
• Memory (Usually measured in MB or GB)
• DirectX Version
• Graphics Card Chip Set (EG: ATI Radeon, NVidia GeForce)
• Video Card Memory: (Normally measured in MB)
• Internet Connection Type (EG: 56k, ISDN, DSL, Cable, T1)
• Internet Browser (EG: Internet Explorer, Netscape, Firefox...)
• Error Message Recieved
• You can find most of this information by following the directions in the video below:

Click here for a video tutorial (1.2MB)